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THE PLACE IN SOUTH WEST FRANCE

Please contact Karen or John Lamb by:

emailing your message or enquiry to karen@etresauxanges.com
writing to us at:

Etres aux Anges,

La Perroterie

St. Sernin de Duras 47120

FRANCE

Telephoning us on (0033) 553 88 21 16

HOW TO MAKE A BOOKING

NOBODY LIKES FORMS SO WE WOULD LIKE TO HAVE:-

1. An exchange of communications with you to agree:-

· Type of course or activity and course/group leaders details (name/ address/tele.no/email)

· Date of commencement and length of course/stay

· Anticipated number of people staying, and provisional requirements for twin or single rooms (supplement).

· Number of course/group leaders – 1 room accommodation and meals included free.

· Basic catering requirements based on our sample menus eg, vegetarian, etc alcohol/soft drinks only etc.

· Special requirements – equipment etc

· Price for accommodation

· Finally we would like to know how you found out about us.

2. We will then send you an email setting out and confirming the above requirements and:-

· The amount of deposit, and how to pay it – Bank transfer or cheque either in euros or sterling.

· A schedule of the final amount to be paid. This will be 6 weeks before your stay.

3. You then pay the deposit:-

· Amount of £50/€75 per person – minimum 6 persons (£300/€450)

4. During the period before your stay we can:-

· Fine tune your requirements, menus etc.

· Agree travel arrangements from airports/train stations etc.

5. 9 weeks before your stay we will send you a detailed invoice for payment within 3 weeks (final payment being due 6 weeks before arrival).

Terms and Conditions

1. No contract shall exist until:

· The appropriate deposit has been paid, or if the booking is made within 6 weeks of arrival the full amount is paid

· Confirmation of your booking has been issued

· The period is from 16.00 on the day of arrival until 10.00 on the day of departure.

2. Full payment of the balance due must be made 6 weeks before arrival. If payment is not received by this time we reserve the right to assume cancellation and remarket the period.

3. Cancellations: Whilst we would wish to treat cancellation sympathetically our spaces are limited and the following charges must be applied unless we are able to rebook the period. Cancellation for whatever reason should be notified to Etres aux Anges in writing

· Up to 6 weeks before arrival - Loss of deposit

· Less than 6 weeks before arrival - 100% of total price (less any rebooking revenue)

4. All clients are required to have taken out travel insurance

5. Accommodation will be in twin bedded rooms. There are sometimes a limited number of single bedded rooms available at a supplemental charge of 150 euros

6. Liability: We do not accept any liability for:

· Cancellation, delays or changes caused by war, threat of war, terrorist actions or threats, closure of airports, civil strife, industrial action, natural disasters, travel arrangements or technical problems to transport or other events beyond our control

· Clients/guests medical or psychiatric conditions which may develop during or subsequent to the stay

· Loss of or damage to any personal property

· Personal injury

· The client must report any breakages and/or defects in the property or its contents to the property owners without delay. Any breakages, damage or loss caused to the property or its contents during the period must be paid for. The client is also responsible for leaving the property in a reasonable state of cleanliness and general order

· The client is expected to act in a manner that would not cause unacceptable disturbance to residents in neighbouring properties

7. General: The property owners shall not be held responsible for:

· Any temporary defect or stoppage in the supply of public services to the property, or in respect of any equipment, machinery or appliances in the property or garden.

· Any loss, damage or injury which is a result of adverse weather conditions, riot, war, strikes or other matters beyond the owner’s control.

· Any loss, damage or inconvenience caused to or suffered by the client if the property is destroyed or substantially damaged before the start of or during the period.

8. The bringing of pets onto the property is forbidden.